Exchanges or refunds for damaged items must be requested within 30 days of your order. We will be unable to offer you a refund, exchange or replacement past 30 days.
To be eligible for an exchange or return/refund:
Your item must be unused and in the same condition that you received it. Item must not be washed and/or worn. You are responsible for shipping charges to mail the item back to us and we will pay to ship the new item to you. However, if we sent the correct item according to your order, but it is not what you intended we would ask that you pay all shipping charges associated with the exchange/refund.
Non-returnable items:
- Custom Requests
- Gift Cards
- Request Drawings
- Prints
- Discounted Items
If you need to exchange your item or wish to return your purchase for a refund:
Send us an email at trentsdad@drawingsbytrent.com and we will provide you with the return address. You are responsible for shipping charges to return the item, unless there was a mistake on our end. Refunds will only be issued within 30 days of purchase MINUS the actual shipping costs associated with our free shipping offer.
If you have a damaged item, please email us a photo within 30 days of your purchase and we'll do our best to make it right.
Refunds will only be issued once we have received the item and verified it is in resalable condition.
